ProsDirect Privacy Policy

Last Updated: February 24, 2026

This Privacy Policy explains how ProsDirect ("we," "us," or "our") collects, uses, and protects your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, password
  • Profile Information: Bio, profile photo, professional credits (for Pros)
  • Payment Information: Processed securely through Stripe (we do not store full card numbers)
  • Content: Videos, scripts, and other materials you upload
  • Communications: Messages sent through the Platform, support requests

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on Platform
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, referring URLs
  • Cookies: Session and preference cookies (see Section 5)

2. How We Use Your Information

We use your information to:

  • Provide and operate the Platform
  • Process transactions and send related information
  • Connect Filmmakers with Professionals
  • Send service-related communications
  • Respond to your requests and support inquiries
  • Improve and personalize the Platform
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. How We Share Your Information

3.1 With Other Users

  • Filmmaker content is shared with Professionals you book
  • Professional profiles are publicly visible on the Platform
  • Ratings and reviews may be displayed publicly

3.2 With Service Providers

We share information with third parties that help us operate:

  • Stripe: Payment processing
  • Supabase: Database and authentication
  • Analytics providers: Usage analytics
  • Email services: Transactional emails

3.3 For Legal Reasons

We may disclose information if required by law or to:

  • Comply with legal process
  • Protect our rights or property
  • Protect user safety
  • Investigate potential violations

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

  • Account data: Retained while your account is active, deleted upon request
  • Content: Deleted when you remove it or close your account
  • Transaction records: Retained for 7 years for legal/tax purposes
  • Usage logs: Retained for up to 2 years

5. Cookies

We use cookies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze Platform usage

You can control cookies through your browser settings, but some features may not work properly without them.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Export your data in a portable format
  • Opt out of marketing communications

To exercise these rights, contact us at privacy@theprosdirect.com.

7. Security

We implement reasonable security measures to protect your information, including:

  • Encryption in transit (HTTPS)
  • Secure password hashing
  • Access controls and authentication
  • Regular security reviews

However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

ProsDirect is not intended for users under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

9. International Users

ProsDirect is operated from the United States. If you access the Platform from outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from your country.

10. California Privacy Rights

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform.

12. Contact Us

For privacy questions or requests:

ProsDirect
Email: privacy@theprosdirect.com
Website: https://theprosdirect.com

By using ProsDirect, you acknowledge that you have read and understood this Privacy Policy.